Privacy Policy

Last updated: 25/01/2025

Renair Antennae Ltd ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website (renaironline.co.uk) and interact with our services.

1. Information We Collect

We may collect and process the following types of personal data:

  • Identity Information: Name, company name, job title.
  • Contact Information: Email address, phone number, postal address.
  • Payment Information: Billing and shipping details (processed securely by third-party payment providers).
  • Technical Information: IP address, browser type, device information, and website usage data.
  • Communication Data: Emails, messages, and customer service inquiries.

2. How We Use Your Information

We use personal data to:

  • Process and fulfil orders, including payment transactions.
  • Provide customer support and respond to inquiries.
  • Improve our website, products, and services through analytics.
  • Send important updates, including order confirmations and service changes.
  • Comply with legal obligations and fraud prevention.

3. Legal Basis for Processing

We process personal data based on:

  • Contractual necessity: To process your orders and provide requested services.
  • Legitimate interests: For website functionality, analytics, and business improvements.
  • Legal obligations: Compliance with UK laws and regulations.
  • Consent: For marketing communications (where applicable).

4. How We Share Your Data

We do not sell or rent your data. However, we may share it with:

  • Service providers: Third parties such as payment processors, couriers, and IT support to facilitate our services.
  • Legal authorities: When required by law or to protect our rights.
  • Business transfers: In case of mergers, acquisitions, or restructuring.

5. Data Security

We implement security measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain personal data only for as long as necessary for legal, contractual, and operational purposes. Once no longer required, data is securely deleted.

7. Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data.
  • Rectify inaccurate information.
  • Request erasure of your data where applicable.
  • Restrict processing under certain conditions.
  • Object to data processing for marketing purposes.
  • Data portability where applicable.
  • Withdraw consent for processing where consent was given.

To exercise these rights, contact us at [Insert Email].

8. Cookies & Tracking Technologies

We use cookies to enhance user experience and analyse site traffic. Please refer to our Cookie Policy for details on how we use and manage cookies.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies before providing personal data.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or how we process your data, please contact us:

📧 Email: SALES@RENAIR.CO.UK
📞 Phone: +44 (0)208 9653001
📍 Address: 4 ORCHID CLOSE, HATFIELD, AL10 9FE

By using our website and services, you consent to the terms outlined in this Privacy Policy.

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