Terms & Conditions

Last updated: 29/01/2025

Welcome to Renair Antennae Ltd. These Terms & Conditions govern your use of our website (renaironline.co.uk) and the purchase of products from our online store. By using our site, you agree to comply with these terms.

1. About Us

Renair Antennae Ltd is a UK-based specialist in the design, manufacture, and distribution of high-quality antenna systems. Our registered office is:
Renair Antennae Ltd, Innovation House, Innovation Way, Discovery Park, Sandwich, CT13 9FF.
Company Registration Number: 02466377
VAT Number:  GB532391949

2. Use of the Website

  • By accessing our website, you confirm that you are at least 18 years old or accessing with parental consent.
  • You must not misuse this website, including hacking, data scraping, or unauthorised copying of content.
  • All website content, including text, images, product descriptions, and pricing, is the property of Renair Antennae Ltd and must not be used without permission.

3. Product Information & Availability

  • We strive to ensure all product descriptions, specifications, and prices are accurate. However, errors may occur, and we reserve the right to correct any inaccuracies.
  • Product availability is subject to stock levels, and we may discontinue items without notice.

4. Ordering & Payment

  • Orders are subject to acceptance and availability. We reserve the right to cancel orders due to pricing errors, stock issues, or suspected fraudulent activity.
  • Payments must be made in full at checkout via accepted payment methods.
  • Once an order is placed, you will receive a confirmation email. This does not constitute acceptance of your order—acceptance occurs when we dispatch the goods.

5. Pricing & VAT

  • All prices listed are in GBP (£) and exclude VAT unless stated otherwise.
  • VAT is applied at the current UK rate and displayed at checkout.

6. Shipping & Delivery

  • We offer UK and international shipping, with delivery timeframes dependent on location and courier service.
  • Delivery estimates are provided in good faith but are not guaranteed.
  • If an item is lost or damaged in transit, please contact us within 48 hours of delivery.

7. Returns, Refunds & Cancellations

  • Returns: Customers have 14 days from receipt to return unused items in original packaging. Custom or bespoke orders are non-returnable.
  • Refunds: Once returned items are inspected and approved, refunds will be processed within 7-10 working days.
  • Cancellations: Orders can be cancelled before dispatch. If the order has already shipped, it must be returned under our returns policy.

8. Warranty & Liability

  • Renair products come with a standard manufacturer’s warranty against defects. Warranty terms vary by product.
  • Our liability is limited to the cost of the purchased product. We are not liable for indirect losses, including business disruption or loss of profits.

9. Intellectual Property

  • All website content, including branding, product designs, and images, belongs to Renair Antennae Ltd. Unauthorised reproduction is prohibited.

10. Privacy & Data Protection

  • We collect and process personal data in accordance with our Privacy Policy.
  • We do not share customer information with third parties for marketing purposes.

11. Force Majeure

  • We are not responsible for delays or failure to fulfil obligations due to events beyond our control, including natural disasters, industrial actions, or supplier failures.

12. Governing Law & Dispute Resolution

  • These Terms & Conditions are governed by UK law. Any disputes will be resolved in UK courts.

13. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

📧 Email: SALES@RENAIR.CO.UK
📞 Phone: +44 (0)208 9653001
📍 Address: 4 ORCHID CLOSE, HATFIELD, AL10 9FE

By continuing to use our website and placing an order, you acknowledge that you have read and agreed to these Terms & Conditions.